App and account help
Profile, login, notifications, waiting status, introductions, availability, and accessibility.
We’re here to help
Handpicked support
Questions about waiting, an introduction, your profile, a purchase, privacy, or safety? Send the right team enough detail to help—without sending sensitive documents by ordinary email.
Contact options
Safety concern
Use in-app Report when possible. Handpicked is not an emergency service.
Privacy request
Access, correction, copy, objection, or a question about data handling.
What to include
- the email address associated with your Handpicked account;
- the app version and iOS version, if it is a technical issue;
- the approximate time the issue occurred and what you expected to happen;
- a screenshot with unrelated personal information hidden, if useful; and
- for a purchase issue, the Apple transaction ID—not your card or Apple Account password.
Never email your password, one-time code, full government ID, full payment-card number, or an intimate image. If a sensitive file is needed, support will provide an approved secure method.
Response expectations
We aim to acknowledge general requests within two business days and prioritize urgent safety reports. A complex privacy, purchase, or safety investigation can take longer. Email is not continuously monitored and must not be used for an emergency.
Why am I still waiting?
Real people review possible pairings. Handpicked intentionally has no swipe feed or member search. If there are many mutually compatible options, an introduction may come quickly. If there are fewer, we may wait rather than send a low-quality match just to keep you active. Support cannot promise a date or move an account ahead of others, but can confirm whether your profile is complete and active.
Purchases and refunds
Joining and waiting are free, and the first eligible mutual introduction is free. Later mutual introductions may require a one-time Apple In-App Purchase shown before confirmation. There is no automatic subscription at launch.
Apple processes payments and refund decisions. Find an Apple receipt in your purchase history or request a refund at reportaproblem.apple.com. If an approved purchase did not unlock, email support with the Apple transaction ID and account email.
Account deletion
Open Profile → Settings → Account & Privacy → Delete account in the app. This initiates deletion of the account—not merely a pause. See the complete account-deletion instructions. If you cannot sign in, contact handpickedmatch@gmail.com from the account email.
Operator contact
Handpicked Match
Email: handpickedmatch@gmail.com
Messages are monitored regularly. Response times may vary, with urgent safety concerns prioritized.
Need immediate help? Handpicked cannot dispatch emergency assistance. Contact local emergency services. For additional U.S. crisis resources, visit the Safety Center.